Answer the questions of the Case using concepts and tools learnt in class as well your critical thinking.

·  Wordcount: 1.500 words

·  Cover, Table of Contents, References and Appendix are excluded of the total wordcount.

·  Font: Arial 12,5 pts. 

·  Text alignment: Justified. 

·  The in-text References and the Bibliography have to be in Harvard’s citation style.

1.  Evaluate and apply supply chain management techniques that results in improved customer service and satisfaction